Privacy Notice

Privacy Policy

Surrey Mobile Beauty Therapy

Last updated: 14 October 2026

1. Who Is Responsible for Your Information?

Surrey Mobile Beauty Therapy is an independent mobile beauty and wellbeing business owned and operated by Marie Potter, a self-employed sole trader.

I respect your privacy and am committed to handling your personal information responsibly, securely and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

As the business owner, I am responsible for deciding how and why your personal information is used.

Contact Details

Surrey Mobile Beauty Therapy
Marie Potter — Sole Trader

Telephone: 07359100913
Email: marie@surreymobilebeautytherapy.co.uk

2. Personal Information I Collect

Depending on your enquiry, booking or treatment, I may collect the following information:

Your name, telephone number and email address.
Your postcode and treatment address.
Appointment details, booking history and treatment preferences.
Information provided through my website contact form, email, telephone, text messages or WhatsApp.
Relevant health information, medical conditions, allergies, medications, skin sensitivities and contraindications disclosed during consultations.
Consultation responses, treatment consent and relevant treatment records.
Payment and transaction information needed for business and accounting purposes.

Only information reasonably necessary for enquiries, appointments, treatment suitability and business administration is requested.

3. Why I Collect and Use Your Information

Your personal information may be used to:

Respond to enquiries and appointment requests.
Arrange, confirm, rearrange or cancel appointments.
Check whether your location falls within my mobile treatment area.
Discuss treatment choices and individual requirements.
Assess treatment suitability and identify relevant precautions or contraindications.
Provide appropriate beauty and wellbeing treatments.
Maintain necessary consultation, consent and treatment records.
Provide relevant treatment preparation and aftercare information.
Respond to questions or concerns following an appointment.
Maintain business, payment, accounting and legally required records.

Your information will not be used for unrelated purposes without an appropriate lawful basis.

4. Legal Basis for Processing Personal Information

Under UK data protection legislation, personal information must be processed on an appropriate lawful basis.

Depending on the circumstances, I may process your information because:

Contract or Steps Before a Contract

Processing is necessary to respond to booking requests, arrange appointments and provide agreed treatments.

Legal Obligations

Certain information may need to be retained to comply with tax, accounting or other applicable legal requirements.

Legitimate Interests

Some information may be processed where reasonably necessary for the administration, security and protection of my business, provided those interests do not override your rights and freedoms.

Consent

Where consent is the appropriate lawful basis, it will be requested and may be withdrawn in accordance with applicable data protection law.

Health-Related Information

Information about your health is classed as special category personal data and receives additional legal protection.

Where explicit consent is relied upon to process this information, it will be requested separately through the relevant consultation process.

Consent to the processing of personal information is distinct from consent to receive a treatment.

5. Consultation Forms, Consent and FACES

To help ensure treatments are appropriate for individual clients, consultation and consent forms are completed electronically through FACES, a digital consultation and client-record system.

Depending on the treatment, these forms may request relevant information about:

Medical conditions and health history.
Allergies and skin sensitivities.
Medication and relevant treatments or procedures.
Pregnancy, where relevant.
Previous reactions or contraindications.
Treatment preferences and consent.

This information helps me assess treatment suitability, identify relevant precautions and maintain appropriate records.

Consultation, consent and treatment records are maintained electronically through FACES. I do not maintain separate paper consultation or treatment records.

FACES processes and stores information as a third-party service provider. Its handling of information is also governed by its applicable privacy and security arrangements.

6. How Your Information Is Shared and Protected

I do not sell your personal information to third parties.

Where necessary, information may be processed by trusted service providers involved in operating my business, including:

FACES, for digital consultations, consent and treatment records.
IONOS, for website hosting and website enquiries.
Email, telephone and messaging providers used for client communications.
Payment, accounting or other professional service providers where applicable.

Personal information may also be disclosed where required by law or where otherwise legally justified.

I take reasonable steps to protect client information against unauthorised access, loss, misuse or disclosure.

Access to consultation and treatment records is limited to what is necessary for operating my business.

7. How Long Personal Information Is Kept

Personal information is kept only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal, accounting, insurance and professional requirements.

Different types of information may need to be retained for different periods.

Consultation, consent and treatment records are maintained electronically through FACES and retained in accordance with the applicable record-retention requirements and business needs.

Where information is no longer required, it will be securely deleted or otherwise disposed of appropriately.

8. Your Data Protection Rights

Under UK data protection legislation, you may have the right to:

Request access to personal information held about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information in certain circumstances.
Request restriction of certain processing activities.
Object to certain uses of your information.
Request transfer of your information where applicable.
Withdraw consent where consent is the lawful basis for processing.

These rights are subject to applicable legal conditions and exemptions.

To make a request or raise a privacy concern, please contact:

surreymobilebeautytherapy@gmail.com

You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Website: www.ico.org.uk

9. Website Enquiries and Communications

When you contact Surrey Mobile Beauty Therapy through the website, email, telephone, text message or WhatsApp, the information you provide may be used to respond to your enquiry and arrange any requested services.

Website enquiry forms may request your name, contact details, postcode and message so that I can respond appropriately and establish whether your location is within my treatment area.

Communications may be retained where reasonably necessary for appointment administration, follow-up enquiries or legitimate business purposes.

10. Website Cookies and Third-Party Services

This website is created and hosted using IONOS.

The website may use cookies and similar technologies to support essential website functions and, where enabled, additional features or website analytics.

Where required by law, visitors will be provided with appropriate information and choices regarding non-essential cookies.

Further information about cookies and any available consent settings may be provided through the website’s cookie notice or settings.

11. International Processing of Information

Some third-party technology and communications providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, appropriate data protection safeguards must be in place as required by applicable UK legislation.

12. Personal Safety and Business Contact Arrangements

Surrey Mobile Beauty Therapy operates as an independent, appointment-only mobile beauty service, with treatments provided at clients’ premises rather than at a public-facing salon.

As a female therapist working independently, I take my personal safety, privacy and security seriously.

For this reason, my private residential address is not publicly displayed on this website.

Relevant address details can be provided privately where appropriate, subject to applicable legal disclosure requirements.

Clients are welcome to contact me using the telephone number or email address provided in this policy.

13. Changes to This Privacy Policy

This Privacy Policy may be reviewed and updated to reflect changes in services, business practices, technology or applicable legal requirements.

Any updated version will be published on this website with a revised date.

For questions about this Privacy Policy or how your personal information is handled, please contact:

Marie Potter
Surrey Mobile Beauty Therapy

Telephone: 07359100913
Email: marie@surreymobilebeautytherapy.co.uk